Privacy Policy

1. Introduction

Viral Peaks Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our creator and agency management application (the "Service").

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information: name, email address, password
• Profile information: display name, role, bio, social handles (e.g. TikTok), profile and bio images
• Task and assignment data: task descriptions, assignments, due dates, completion status, comments, and attachments
• Calendar and scheduling data: calendar events, livestream schedules, milestones, and goals
• Chat and messaging data: conversations, messages, and content you send within the Service
• Notifications: in-app notifications and your notification preferences
• Photos and media: images you upload for your profile or share in chat (we may access your device camera and photo library with your permission to capture or select these images)

2.2 Automatically Collected Information

We may automatically collect certain information necessary to operate the Service, including:

• Device and app information: device type, operating system, and unique device or push notification tokens (used to deliver push notifications to your device)
• Log data: IP address, browser or client type, and access times (e.g. for security and troubleshooting)

We do not collect detailed usage analytics (such as features used, time spent, or interaction patterns).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Manage your account and process your requests
• Send you push notifications (e.g. task reminders, chat messages, announcements) according to your preferences
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Detect, prevent, and address technical issues and abuse
• Personalize your experience within the Service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Within your team or agency: Information you create (e.g. profile, tasks, messages) may be visible to other members of your team or agency as part of the Service's core functionality (e.g. task assignment, chat, hierarchy).
• Service providers: We may share information with third-party service providers who perform services on our behalf (e.g. hosting, database, push notification delivery). We do not use service providers for payment processing or advertising.
• Legal requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as described in this policy or by notice to you.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Children's Privacy

Our Service is intended for creators and agency teams. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete it.

7. Your Rights and Choices

You have the right to:

• Access and update your personal information through the app (e.g. profile and notification settings)
• Delete your account and associated data (e.g. via in-app account deletion; deletion is processed after a short grace period)
• Opt out of push notifications via your device or in-app notification preferences
• Request a copy of your data by contacting us

8. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete or anonymize your personal information after the grace period, except where we are required to retain it for legal purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: devbytelabs@proton.me